Get ready to deep dive into a hands-on interactive session that goes way beyond the basics. In this session we will work collectively and in collaboration to unpack the nuances of workplace incivility and its impact on patient care and teamwork.

We’ll also explore the principles of compassionate leadership (West, 2021) and how fostering empathic concern can transform our work environments. Through lively discussion and practical exercises, you’ll not only enhance your understanding of the importance of civility but leave with vital tools to help you lead with compassion. This will help you to create a respectful, supportive and inclusive working environment that delivers powerful benefits for patient care.