You said, we did
We're always trying to improve our services and listen to your feedback. Here are some of the changes we've made this year.
We would like the café to reopen in the Library and Heritage Centre
We have reopened the café on a trial basis
The café is open Monday – Friday 8am-3pm, with hot lunches available Tuesday - Friday.
The phone signal is poor in the library
We have investigated this with our IT team
Unfortunately it is beyond our control.
The location and characteristics of our building affects mobile signal indoors. Thick walls, pillars, and being in a basement room can all impair coverage. Signal may also be blocked if a building is in the 'shadow' of other large buildings.
Would like file upload and spellcheck functionality on library WebChat and survey forms
These functions are possible via browser settings.
We have reviewed our accessibility tools and equipment and updated our accessibility webpage
There should be more advertisement about RCN events and exhibitions around London
We have launched a 2024 Library and Museum Marketing Plan
Our 2024 Library and Museum Marketing Plan includes steps on advertising our events more widely across London.
It has been difficult returning books to the library – Can you offer free returns by post?
Good news - We have now made postal loans free - of - charge
We heard you. We understand that it has been hard on our members to access the library. Postal loans are now free of charge.
I can’t use WhatsApp on the library wifi.
WhatsApp now works on the library wifi
We have fixed the issue with WhatsApp not working on the library wifi.
Can we have larger screens on the PC's in the Library and Heritage Centre.
A larger screen has been added to one of the PC's
We have currently replaced one smaller monitor with a larger screen.
Can we have more time to ask questions at events?
More time for questions at events
Event planners are factoring in more time for questions at upcoming events in their planning where this is appropriate.
