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Contact the Advice Team

 Date Opening times / service 
 Tuesday 24 December   9am to 4pm
 Wednesday 25 December  9am to 4pm (email only)
 Thursday 26 December  9am to 4pm (email and live chat only)
 Friday 27 December  8.30am to 5pm
 Saturday 28 December  9am to 4pm
 Sunday 29 December  9am to 4pm
 Monday 30 December  8.30am to 5pm
 Tuesday 31 December  8.30am to 4pm
 Wednesday 1 January  9am to 4pm (email and live chat only)

All other offices will be closed from 25 December and reopen on 2 January 2025:

  • All regional and country offices (Scotland office reopens on 3 January)
  • Legal offices
  • Immigration service
  • Counselling service
  • Welfare service
  • Membership
  • Journals
  • Events
 

Search our advice guides

Have you looked at our online resources?

Many of your most common questions are answered within our extensive range of online resources. 

We recommend checking our advice guides before you get in touch.

Start your search. 

Before you contact us

To get the most out of your conversation with us, there are a few things you can do:

  • Check out our advice guides: our advice guides offer a range of advice on employment issues. In particular, our problems at work checklist may prove useful.
  • Pick your time: please think about whether you have the space and time to talk openly.
  • Be prepared: we'll ask you for your membership number and to confirm your employer’s details/place of work. Please have any relevant documents to hand. We recommend checking your contract and workplace policies before getting in touch as they may answer your query.
  • Consider your desired outcome: ask yourself how we can help and what you'd like to achieve from the conversation. Remember, in general, we can only provide representation for issues that first arose during your membership with us.

If you have an ongoing case, please contact the relevant department directly. 

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Problem at work?

Use our checklist to help you with next steps.

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Chat with our virtual assistant

Our virtual assistant can help with lots of employment-related issues with an immediate response. It's highly likely you will find what you need.

You can launch a new session by selecting the icon at the bottom-right side of your screen.

Need more help?

Try chatting with our virtual assistant first, but if you can’t find what you’re looking for you can ask to 'speak to an agent'. Our live chat service is usually available between 8.30am until 8pm Monday to Friday and 9am until 3.30pm on weekends (reduced hours on bank holidays).

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Send us an email

Let's get started! Please answer a few simple questions so we can point you in the right direction.

Do you need support regarding an employment issue or incident at work?

If you're having an issue at work, our advice guides have lots of useful information that will help resolve your issue. Have you read our advice guides?

Great, below is a list of tailored forms depending on your situation. If you don't feel that your query is related to any of the below topics/ scenarios, please complete the form ‘other’. 

• Investigation or disciplinary: there's an ongoing investigation or disciplinary.

• Sickness: I've been off sick or there's a sickness meeting I've been asked to attend.

• NMC: I've been contacted by the NMC.

• DBS: I've been contacted by the DBS / I have an issue with an entry on my enhanced criminal record certificate (ECRC).

• Coroner inquest or fatal accident inquiry: I've been asked to participate in a coroner inquest or fatal accident inquiry.

• Police: I've been contacted by the police and it's work related.

• Indemnity: I've got a question about the indemnity scheme or I've been contacted about a claim.

• Nursing practice: I've got a clinical question.

• Other

If no, in the first instance please see our advice guides for initial advice. If you still need to contact us, please get back in touch.

Do you need to speak to the membership department?

The membership department can help with a number of issues including: changing your personal or employment details, changing mailing preferences, joining a forum or downloading a letter confirming your membership.

If you need to change your personal or employment details, change mailing preferences, join a forum or download a letter confirming your membership, you can do this by logging in to MyRCN.

If you can't remember your membership number, log in using the email address we have on record for you. 

Before contacting our membership team, please read the membership FAQs as these may answer your question.

If you still need to contact the membership department, please complete our online form.

The RCN offer a range of member support services. These include careers, counselling, financial wellbeing, immigration, peer support and welfare services. Would you like information/ support from one of the above services?

Great. As an RCN member, you can get free, confidential advice, representation and support on a range of issues that affect you at home and at work. You can find information about our services on our MSS page. 

If you need to access our careers service, please take a look at our careers resources before booking an appointment with our careers team on 0345 772 6100.

If you'd like to know more about peer support, please see our peer support resources. If you need to access peer support, please complete our online form.

If you'd like to book an appointment with our counselling, immigration, or financial wellbeing and welfare service, please use our live chat if available or call our advice team on 0345 772 6100.

If you'd like to ask us a question about our MSS services, please complete our online form.

Do you need to ask us about the RCN indemnity scheme?

The RCN indemnity scheme may cover you against the financial consequences of a claim against you for clinical negligence. 

Generally, the RCN scheme could cover the following groups of members:

  • the self-employed
  • members who don’t work under a contract of employment (such as agency or bank workers)
  • volunteers, and
  • those acting in a Good Samaritan capacity.

However, it's very important that you check the terms and conditions as outlined in our comprehensive terms and conditions document. 

There’s no need to pay anything extra. RCN indemnity is included in your membership fee, provided you meet the eligibility criteria.

If you need to contact us about indemnity, please complete our online form.

Do you need support with a non-related work issue?

Your membership gives you access to our free legal assistance helpline where one of our team can help you with non-work related legal matters.   
I’m sorry our decision tool hasn’t help direct your query. Please use our online form to contact the advice team.

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Call us

We're currently experiencing high call volumes, please be aware that you'll be put in a queue. If you'd prefer not to wait, please use the tools above to search our advice guides or send us an email.

If you have an ongoing case, please contact the relevant department directly. 

If you need to contact the advice team, call us on 0345 772 6100 8.30am - 8.00pm on weekdays and 9.00am - 4.00pm on weekends (reduced hours on bank holidays).

Get help with your RCN membership

Use this form to ask questions about your RCN membership, such as payments and tax relief. You can also find information via our membership pages, or contact our membership team on 0345 772 6100.

If you've forgotten your password you can re-register at MyRCN.

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