Many of your most common questions are answered within our extensive range of online resources. 

We recommend checking our advice guides before you get in touch.

Start your search. 

To get the most out of your conversation with us, there are a few things you can do:

• Check out our advice guides: our advice guides offer a range of advice on employment issues. In particular, our problems at work checklist may prove useful.
• Pick your time: please think about whether you have the space and time to talk openly.
• Be prepared: we'll ask you for your membership number and to confirm your employer’s details/place of work. Please have any relevant documents to hand. We recommend checking your contract and workplace policies before getting in touch as they may answer your query.
• Consider your desired outcome: ask yourself how we can help and what you'd like to achieve from the conversation. Remember, in general, we can only provide representation for issues that first arose during your membership with us.

If you have an ongoing case, please contact the relevant department directly. 

Our virtual assistant can help with lots of employment-related issues with an immediate response. It's highly likely you will find what you need.

You can launch a new session by selecting the icon at the bottom-right side of your screen.

Need more help?

Try chatting with our virtual assistant first, but if you can’t find what you’re looking for you can ask to 'speak to an agent'. Our live chat service is usually available between 8.30am until 8pm Monday to Friday and 9am until 3.30pm on weekends (reduced hours on bank holidays).

If you need to contact the advice team, call us 0345 772 6100 during the hours of 9.00am - 4.00pm on Good Friday and Easter Monday.

On Saturday 19 and Sunday 20 April, we are offering a reduced service so please email us using the tool above or search our advice guides.