Here at the RCN, we take the safety and security of our members and staff very seriously. Congress 2025 looks set to be a fantastic week of debate, learning and inspiring speakers. If you have any concerns at any point during Congress, they’ll be treated professionally and respectfully. 

Our commitment to you

We’ve put in place the following measures to support you at Congress. Staff, including mental first aiders, will always be in the main hall to support and direct you to the wellbeing hub should you need it. 

The wellbeing hub at the venue offers:

• a wellbeing room, where you can talk to members of RCN staff if you encounter any challenging situations – room 10, level 2, ACC      
• a prayer room – room 6, level 2, ACC 
• a quiet room – room 7, level 2, ACC  
• access to mental health first aiders
• a counselling service – you will be able to book in sessions with a qualified counsellor via the RCN staff in the wellbeing room (see above). Bookings are on a first-come first-served basis. We’ll direct you to other counselling services if that is more appropriate. 

Your commitment as a delegate

Attendees must uphold the best image of nursing. We’re reminding everybody of the requirements of the Nursing and Midwifery Council Code, our own Code of Conduct and Respect Charter and the Code of Conduct for RCN Events. There is a zero-tolerance approach to verbal or physical abuse, coercion, sexual harassment, discrimination or any other form of inappropriate behaviour. Please look after each other while you’re here. 

We've introduced the Code of Conduct for RCN Events in response to a recommendation by Bruce Carr KC in his 2022 report into culture of the RCN. 

How to report a concern

We actively encourage you to report any concerns in any of the following ways:

• Go to the Congress registration desk.      
• Email complaints@rcn.org.uk      
• Approach any RCN member of staff.  
• Contact the 24-hour phone line provided by independent organisation Victim Support. You can contact them at any time during Congress on 0808 168 9111 to report any concerns and speak to a trained individual. They can also be contacted online via victimsupport.org.uk 

Anyone who raises a concern will be kept informed about the action being taken and, where necessary, signposted to further services or the police.