Violence in the workplace

Nursing staff encounter a range of potential hazards, often on a daily basis, but few are as distressing and difficult to manage as aggression and violence. 

You have a right to be safe at work irrespective of whether you are based in hospitals, mental health settings, the community or other health care premises. Employers are required by law to identify hazards to which staff are exposed and take all reasonably practicable steps to eradicate or minimise them. This duty of care remains even where there are staffing shortages as a result of unsustainable pressures in the workplace.

RCN position statements:

• RCN position on work related violence in health and social care
• RCN position on the use of body worn cameras

• Report the assault to the police immediately. This is important, even if you have been assaulted by a confused patient/service user. If you do not, any later criminal injuries compensation claim (see below) will be refused.
• See your employer's work-related violence policy, which may offer guidance and any specific processes you should follow.
• If there is no policy where you work, report the incident to your manager and record it on your organisation's incident reporting system. You should also keep a record for yourself.
• There may be occasions where there is an increased risk of violence due to staffing shortages as part of an overall increase in unsustainable pressures at work. It is important to raise these concerns and any incidents that occur as a result of this.
• If you are asked for a statement, read our statement writing guidance.
• Check your employer's sickness policy and our sickness advice if you require time off because you have been injured; also see information on NHS injury benefit.
• If you have been injured, read our advice on personal injury. While violence at work is not an 'accident', similar principles apply in relation to reporting incidents and what to do after an injury.
• In some circumstances, you may be entitled to compensation from the Criminal Injuries Compensation Authority (CICA) if you were injured in England, Scotland or Wales. For injuries sustained in Northern Ireland, contact Northern Ireland Criminal Injuries Compensation Scheme. Contact us if you would like to discuss making a claim.
• Access emotional support. Being assaulted at work can be very traumatic, and in addition to any physical injuries, you may be traumatised, stressed and anxious.

Once you have reported an assault, violence, or the threat of violence to your employer, your employer should:

• Carry out an investigation and an assessment of the risks to health and safety through a risk assessment (or review current risk assessments).
• Decide on the arrangements that must be implemented to prevent an assault occurring again and put in place protective measures.
• Provide suitable information and training to employees, for example, what measures need to be taken if caring for a patient with a history of violence towards staff.

You may be asked to be a witness in an investigation – see our discipline advice guide.

See the section below on your employer's duty to you regarding threats and violence. If you are concerned about the way your employer is handling a situation of violence or threats against staff, or require support and advice on what to do, please contact us. 

Under health and safety legislation, employers have an obligation to protect the health, safety and well-being of their employees.

Employers have a general duty of care to protect staff from violence at work and are subject to legislation covering violence at work which includes: 

• Health and Safety at Work Act 1974 (HSWA)
• Northern Ireland equivalents: Health and Safety at Work (Northern Ireland) Order 1978
• Management of Health and Safety at Work Regulations 1999 
• Management of Health and Safety at Work Regulations (Northern Ireland) 2000

If an employer fails to protect their staff, in some cases this could be a serious breach of an employee's contract.

Reporting

Under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) and the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (Northern Ireland) 1997 (RIDDOR), the employer must report certain violent incidents to the workplace safety regulator (the Health and Safety Executive or the Health and Safety Executive Northern Ireland) 

Consultation

Under the following regulations, employers must also consult safety representatives and staff on the measures they are taking to tackle violence:

• Safety Representatives and Safety Committee Regulations 1977
• Safety Representatives and Safety Committee Regulations (Northern Ireland) 1979
• Health and Safety (Consultation with Employees) Regulations 1996
• Health and Safety (Consultation with Employees) Regulations (Northern Ireland) 1996

Risk assessment

The legislation also requires employers to assess the risk of violence towards their employees and put in place suitable measures to reduce that risk. An effective system of risk assessment is therefore crucial. Some examples of measures that could be taken include:

• an organisational violence and reduction strategy
• a dedicated violence prevention lead or violence prevention group
• improvements to the physical environment
• alarm systems
• clear signage and communication
• body worn cameras and CCTV
• safe staffing levels
• training for staff, such as restraint training and de-escalating confrontational behaviour.

Employers should also monitor and review the effectiveness of risk assessments and policies that aim to reduce the risk of violence towards staff. If you are pregnant, the potential risk of violence should be taken into account as part of any pregnancy risk assessment. See our Having a family toolkit for more information.

The impact of staffing levels

Inadequate staffing may also lead to an unsafe working environment, risking the health and safety of staff - particularly since the pandemic - leading to unsustainable pressures at work. Please see the RCN’s Nursing Workforce Standards for more information.  

The importance of your safety is equal to that of your patients. You need support to identify and avoid working in unsafe conditions that may put you at risk. You need to know how to manage situations that become unsafe.

The Health and Safety Executive provides guidance to employers on how to manage the threat of violence in the workplace. For information regarding the use of body worn cameras, please refer to the RCN position statement.

Legislation specific to assaults on health care staff

The Assaults on Emergency Workers (Offences) Act 2018 became law in England and Wales in 2018. The law aims to protect emergency workers providing NHS care, including nurses and other health care workers, from assault in the workplace. Under the Act, individuals who attack or assault emergency workers will face longer jail terms. Key provisions include:

• a sentence of up to two years imprisonment for assault on an emergency worker
• courts must also consider the strongest penalties for other offences against emergency workers.

In Scotland, the Emergency Workers (Scotland) Act 2005 (Modification) Order 2008 applies.
In Northern Ireland there is no equivalent legislation and there are discrepancies for those working in the independent sector or not providing NHS funded care. Contact us for advice if you need it.

Verbal abuse from patients and the public can be equally as distressing as a physical assault. We encourage members to report all incidents of verbal abuse using their organisation’s reporting processes and refer to their employer's policy. Where verbal abuse contains a threat to harm this should be taken seriously and reported to the police. Verbal abuse may also be discriminatory; you can read more about this in our guidance on discrimination.

Employers should also review cases of verbal abuse and take measures to address the issue. Such measures may include behavioural agreements, formal warnings on behaviour and medication reviews.

The Worker Protection (Amendment of Equality Act 2010) Act 2023 (‘the Act’) comes into force on 26 October 2024. This introduces a legal duty on employers to take reasonable steps to protect their workers from sexual harassment This includes preventing harassment from colleagues and extends to third parties, for example, patients, visitors and contractors. See our bullying and harassment guide for more information about sexual harassment at work.

Lone workers can read more about their employer's duties in our prioritising personal safety guide.

ACAS also provide further information on sexual harassment and assault.

You may refuse to treat a patient if there is a serious threat of violence, but this needs careful consideration. It may be possible for care to be given whilst the patient’s violence is managed.

Each situation should be assessed and discussed with your manager and the rest of the care team. Read your employer's policies on managing violent patients. Remember that your employer has a responsibility to ensure the safety of both you and the patient.

Your employer cannot dismiss or discipline you for leaving your workplace because of danger that you believe to be 'serious and imminent' and that you could not be reasonably expected to prevent. This includes taking any appropriate steps to protect you or others from danger.

Read our advice on refusal to treat for more, and contact us if you require further advice.

Your organisation must assess the risks from lone working activities and take measures to reduce the risk of injury and harm - including violence and abuse. In turn, you have a responsibility to follow safe working practices. Please see our guide on prioritising personal safety for more information, including information about working in the community and model letters to help you raise any concerns. 

If you often work alone and there is the threat of violence, or you are aware that more violent incidents are taking place, read the guidance in prioritising personal safety.

The NHS Staff Council provides a guide for lone workers. This guide makes it clear that staff who work in a building with others may be considered lone workers in certain circumstances.

Always remain watchful for your own safety and that of your colleagues. If you feel that your employer is not dealing with the issue sufficiently, please contact us.

Although some types of violence may be related to the patient's clinical condition, anger or fear are just as likely to lead to violence in mental health settings. Training should be provided to help you to deal with physical violence and verbal abuse. It should also help you to prevent verbal abuse developing into physical violence (de-escalation). 

Do not accept verbal and physical violence as an inevitable part of your job. Regardless of where you work, your employer must assess and take steps to reduce the risk of harm to staff.

Always report incidents and discuss them with your manager, the wider care team and your RCN Safety Representative. If you feel that your employer is not dealing with the issue sufficiently, please contact us. 

Check your employer’s sickness absence policy for any exceptions to normal rules for absence management and/or the payment of occupational sick pay following injury at work. You may be entitled to certain NHS injury benefits or allowances if you work in the NHS.

You can also read our sickness advice guide.

Guidance on how to raise concerns - and on the actions to take if you are unhappy with your employer’s actions - can be found in our prioritising personal safety guidance. This also includes model letters that you can use to raise concerns about your personal safety in relation to your working environment. 

We also have raising concerns guidance if you have any concerns about safety or risks to staff or patients.

The Health and Safety Executive and the Health and Safety Executive Northern Ireland provide guidance to employers on how to manage the threat of violence in the workplace.

NHS violence prevention and reduction information

NHS Staff Council: supporting NHS staff with domestic violence and abuse

NHS Sharing information with the police

HSC Northern Ireland Violence and Aggression in the Workplace framework