Psychological safety: advice for leaders
As a leader, how can I help to create psychological safety within my team?
Create an environment that allows for open dialogue.
You can do this by providing space for your colleagues to share their ideas and discuss any concerns they may have. Ask open-ended questions and listen actively to understand your team's feeling.
Acknowledge the things that are going well and celebrate wins.
In particular, celebrate wins that have been achieved because of collective effort across your whole team.
Encourage learning from mistakes.
Acknowledge that mistakes are an opportunity for growth, and be open about lessons you have learned from your own mistakes.
Remember that what people from the Global Majority need to feel safe and to thrive is often different from what other people need.
For instance, they may need more support, more training, more listening to. Ask them what they need and how you can help them as a leader.
Set some ground rules with your team about the kind of environment and culture you want to create together.
This could include promoting a meeting culture that embraces honesty, questioning and pushback.
Actively seek input and contributions from a range of people. Encourage learning from mistakes.
In meetings, look out for the people who are being quiet and try to find ways to actively include them. Try not to let one or two voices dominate every discussion.
If you would like to learn more about psychological safety, we recommend exploring the following resources:
The Four Stages of Psychological Safety, Timothy Clark, (2020)
The Fearless Organisation: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth, Amy C Edmondson, (2018)
Managing the risk of learning: psychological safety in work teams, Amy C. Edmondson, (2002)
The Psychology of Work and Organisations, Michael A. West and Stephen A. Woods, (2010)